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Service and Maintenance Contracts
Contracted support for your computer hardware and software provides you with business continuity through:
Guaranteed response times
Guaranteed repair times
Special pricing for parts
Remote monitoring of your operating systems helps prevent problems occurring, thus avoiding potentially
expensive downtime. Fixed price contracts allow you to budget accordingly, while providing you with peace of mind that
any problems would be addressed on a timely basis. We can arrange for regular periodic trouble-shooting visits
by one of our technical consultants to ensure that your systems are running smoothly and to address any concerns
or problems individual users may have.
We provide fast and efficient solutions to hardware and software faults under contract. You simply log a call
with your helpdesk and we will initially attempt to diagnose and fix the problem by telephone. If
necessary we will dispatch a field engineer to your site to help resolve the problem. If faulty equipment
must be brought back to our support center for further examination and repair, we can provide you with a
temporary replacement to ensure that any down-time is minimized. We recognize the importance of business
continuity and will make every effort to minimize any work disruptions due to technical problems..
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